FAQs

TOP QUESTIONS

All orders are processed in 1 to 5 business days after receiving your order confirmation email (excluding weekends and holidays). Processing consists of safely packing the product and preparing it to ship. When demand is high, our hand-made products may take longer than usual to fulfill, but don't worry—they're worth the wait!

You will receive another notification when your order has shipped. This will include a link to our tracking page where you can follow your order on its way to you.

— DOMESTIC SHIPPING (USA)

In an effort to keep costs down for shipping our fragile products, we use different carriers—USPS, UPS, Fedex, and DHL—depending on the destination and the rates at the given time.

To manage this, we use our tracking page to incorporate all the carriers' information.

Due to their fragile nature, our products can take 12-16 business days to reach their destination within the states.

— INTERNATIONAL SHIPPING

Estimated delivery times:

Canada and Ireland: 21 - 30 Business Days due to customs taking ~21 days

PO Boxes and Military Bases: 25 - 30 Business Days

Everywhere Else: 12 - 16 Business Days

 

You can track your order at anytime here at our tracking page. Just enter your order number, email address or phone number on the order.

When we ship your order, you'll receive a confirmation email with tracking information. If for any reason you have not received your shipping confirmation email and the date of your order is past 5 business days, please let us know by emailing support@ecletticos.com. We'll be happy to assist you in finding out what the holdup is!

If you have received your order in good condition and you want to return it, please reach out to support@ecletticos.com.

We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

International shipping can cost up to 75% of the cost of the goods to return. In the event of a return, you have the option to accept a 50% refund of the item and keep the product, instead of shipping it to the United States.

In the event that your order arrives damaged in any way, please email us within 5 days at support@ecletticos.com with your order number and a clear photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@ecletticos.com.

Don't worry—the rest is still on the way!

If you have multiple products in your order, we may ship them in multiple packages due to the following reasons:

— Products are manufactured in different sites

— Reduces the likelihood of damage incurred from shipping

— We can optimize shipping speed with smaller packages (especially through customs when shipping internationally)

Different shipments will usually be delivered within a few days of each other, so be on the lookout for the rest of your order.

You can track your order and its shipment(s) on our tracking page: https://www.ecletticos.com/a/track.

You can also email us at support@ecletticos.com if you have any questions or issues.

We are home-based near the bourbon capital of the world in Bardstown, KY, USA (though some of the team is distributed).

We are a team of designers who work with various different manufacturers to design and produce the products you see on our site (and more to come)!

SHIPPING & TRACKING

You can track your order at anytime here on our tracking page.

Once your order ships, you will receive a confirmation email with tracking information. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing support@ecletticos.com. We will be happy to assist you in finding out what the holdup is!

USA: Due to the nature of shipping fragile items, our products can take 12-16 business days to reach their destination within the states.

Canada and Ireland: 21 - 30 Business Days due to customs taking ~21 days

PO Boxes and Military Bases: 25 - 30 Business Days

Everywhere Else: 12-16 Business Days

We offer free shipping to anywhere in the world.

However, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ecletticos Limited Liability Company is not responsible for these charges if they are applied and they are your responsibility as the customer.

We offer international shipping to the following countries:

Australia
Austria
Belgium
Brazil
Canada
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
Ireland
Israel
Italy
Japan
Korea
Luxembourg
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Russia
Singapore
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ecletticos Limited Liability Company is not responsible for these charges if they are applied and they are your responsibility as the customer.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ecletticos Limited Liability Company is not responsible for these charges if they are applied and they are your responsibility as the customer.

ORDERS

Please email support@ecletticos.com with your name and order number. We will try to cancel the order before it ships and refund your money.

**Please note** If you have received a shipping confirmation email with a link to view your tracking, then your order has been shipped and we cannot immediately cancel your order. You will have to follow the Return Policy.

Please email support@ecletticos.com with: your name, order number, item you wish to switch out and item you wish to sub in. Providing all of this information gives us the best chance to alter your order before it ships — we cannot guarantee that we will be able to alter your order because we begin to process your order for shipment immediately, and it might take customer service a day or two to process your request.

If you have received a shipping confirmation email with a link to view your tracking, then your order has been shipped and we cannot immediately change your order. You will have to follow the Return Policy to exchange your product.

We accept Visa, Mastercard, American Express, Discover, and PayPal for online orders.

All payment options are down below in the footer of our website. 

If you haven't received an order confirmation email, it is likely due to one of two things:

— Your order was never actually placed and processed.

— You placed the order with a different email address

If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please contact our customer service department by emailing support@ecletticos.com.

RETURNS & EXCHANGES

We want to make sure you get the best out of our products. If a part of your order arrives damaged, please get in touch with our support team by filling out this form. We will follow up with you to provide detailed photos of the damage or issue. In this event, we are more than happy to process a refund or send out a replacement to you.

For whatever reason you may be unsatisfied with your order, please contact us through this form: https://www.ecletticos.com/pages/refund-exchange.

Our Shipping Policy page outlines the actions we will take.

If your order has shipped and you want to return it please reach out to support@ecletticos.com.

We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

International shipping can cost up to 75% of the cost of the goods to return. In the event of a return, you have the option to accept a 50% refund and keep the product, instead of shipping it to the United States.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@ecletticos.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@ecletticos.com.

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