Shipping Policy

Shipping policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Processing time is the time from which we either take a product off our shelves, pack it, and get ready to ship it to you or, when there is a lot of demand, actually make the product it and then pack it and get ready to ship it to you.

You will receive another notification when your order has shipped and this will include a link to our website where you can track your order.

Domestic Shipping

In an effort to keep costs down while shipping our fragile products, we use a mix of USPS, UPS, Fedex, and DHL depending on the location we are shipping and the promotions they are giving at that point in time.

To manage this, we use our website to track orders and it easily combines all of the carriers into one page.

Because we have fragile products, our products can take 10-14 business days to reach their destination within the states.

International Shipping  

We offer international shipping to every country but if you want to be sure email us at support@ecletticos.com.

Shipping Location

Estimated delivery time

Canada and Ireland

21 - 30 Business Days due to customs taking ~21 days

PO Boxes and Military Bases

25 - 30 Business Days

Everywhere Else

10 - 14 Business Days

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ecletticos Limited Liability Company is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can look up your order to see the tracking information using the order number or your email address on our tracking page.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@ecletticos.com with your name and order number, and we will look into it for you.

Cancel Order

Please email support@ecletticos.com with your name and order number. We will try to cancel the order before it ships and refund your money, however, we cannot commit or promise to do this.

If you have received a shipping confirmation email with a link to view your tracking, then your order has been shipped and we cannot immediately cancel your order. You will have to follow the Return Policy below.

Lost Shipment

As stated above, we expect that our products will be delivered between 10 - 30 days depending on location. If a product takes longer than 30 days to be delivered and is not going to a Military Base or PO Box it will be considered lost.

In the event of a lost shipment, we will file a claim with the shipping company and give you the option of an immediate refund or replacement of your lost product.

Delivered But In Your Possession / Stolen Shipment

If the carrier states that it has been delivered, but you are not in possession of it, please submit a claim with the carrier and inform us of your claim by sending the claim # and your order # to support@ecletticos.com. We will file a claim with the shipping company as well.

We will give you the option of an immediate refund or replacement of your lost product. It is advised that we use a different address if possible.

A household (street address) will only be eligible for this refund or replacement once in a calendar year.

Return Policy

If your order has shipped and you want to return it please reach out to support@ecletticos.com.

We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

International shipping can cost up to 75% of the cost of the goods to return. In the event of a return, you have the option to accept a 50% refund and keep the product, instead of shipping it to the United States.

In the event that your order arrives damaged in any way, please email us within 5 days at support@ecletticos.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@ecletticos.com.